# Connect HubSpot to Conncord

URL: https://conncord.com/docs/hubspot/connect

Last updated: 2026-10-14

Install Conncord in HubSpot: the permissions it asks for, the Discord contact properties it creates, and how to disconnect or switch to Attio.

Conncord is a HubSpot Marketplace app. Connecting it adds three Conncord workflow actions to HubSpot and creates the contact properties Conncord uses to link Discord members to contacts.

**Before you begin:**
  You need to be a HubSpot admin (or have permission to install apps) and to
  have a [Conncord account](https://conncord.com/docs/account-setup).

### Start from your dashboard

In your [Conncord dashboard](https://conncord.com/app), open **Connect your CRM** and click **Connect HubSpot**.

### Choose your HubSpot account

Sign in to HubSpot if asked, select the account you want to connect, and click **Choose Account**.

### Approve the permissions

Review the permissions and click **Connect app**. HubSpot installs Conncord and sends you back to your dashboard, where step 1 shows **Connected**.

### Connect Discord

If you haven't yet, [add the Conncord bot to your Discord server](https://conncord.com/docs/discord-setup).

## Permissions Conncord asks for

| Permission | Why |
| :-- | :-- |
| Read and write contacts | Find, create and update the contacts Discord members are linked to |
| Read and write contact properties | Create the Conncord contact properties |
| Tickets (optional) | Create and update tickets for [Ticket Sync](https://conncord.com/docs/hubspot/ticket-sync). Granted when you turn on Ticket Sync |
| Basic account information | Identify your HubSpot account |

## Contact properties Conncord creates

Conncord creates these properties in a **Conncord Properties** group. Use them in lists, filters, reports and workflows.

| Property | Internal name | Value |
| :-- | :-- | :-- |
| Conncord Discord ID | `conncord_discord_id` | The member's Discord user ID |
| Conncord Discord Username | `conncord_discord_username` | The member's Discord username |
| Conncord Discord Email | `conncord_discord_email` | The verified email on the member's Discord account |

![The Conncord Properties group on a contact](https://conncord.com/docs/hubspot/contact-properties.png)

With Ticket Sync, Conncord also creates a ticket property, **Conncord Discord Thread ID** (`conncord_discord_thread_id`).

## Disconnect HubSpot

In your dashboard, open **Connect HubSpot** and click **Disconnect**. Until you connect a CRM again, Conncord pauses:

- Conncord actions in your HubSpot workflows
- Linking Discord members to contacts
- Ticket Sync

Your Discord bot and server, branding, Layover page and welcome message stay the same. To use Attio instead, disconnect HubSpot and [connect Attio](https://conncord.com/docs/attio/connect).

## Next steps

- [Send Discord messages from HubSpot workflows](https://conncord.com/docs/hubspot/send-messages)
- [Assign and remove Discord roles from HubSpot workflows](https://conncord.com/docs/hubspot/assign-remove-roles)
- [Link Discord members to HubSpot contacts](https://conncord.com/docs/hubspot/link-members)