Slack vs Discord: Why Modern Startups Are Choosing Discord

Parth Koshti

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Gone are the days when “professional” meant stuffy and formal.

Today’s startups need tools that foster genuine connections while keeping their spend in check. Let’s dive into why Discord is emerging as the smart choice for startups, and where Slack might still make sense.

Why Discord Is Winning the Startup Game

Community Building That Actually Works

  • Create engaging public spaces for users, customers, and team members
  • Natural, casual conversations lead to better user feedback and stronger communities
  • Host AMAs, product launches, and user events in real-time
  • Voice channels for spontaneous discussions (goodbye, scheduled Zoom calls!)

Budget-Friendly Growth

  • Generous free tier that scales with your startup
  • No per-user pricing means your community can grow without breaking the bank
  • Server boosts are optional and community-driven

Features That Make Work Fun

  • Rich bot ecosystem for automation and engagement
  • Interactive roles and permissions for community management
  • Seamless switching between text, voice, and video
  • Screen sharing and live streaming for demos and troubleshooting
  • Easy integration with tools like Conncord to bring HubSpot data right into your channels

Where Slack Still Shines

  • Thread organization (Discord is almost there!)
  • Document search capabilities
  • Enterprise compliance features
  • Traditional business integrations (this is where Conncord comes in!)

The Real Cost Comparison

Discord:

  • Free tier includes almost everything you need
  • Nitro (totally optional): $9.99/month for extra vanity perks
  • Server Boosts: Community-driven upgrades

Slack:

  • Free: Severely limiting features and message history
  • Pro: $7.25/user/month (adds up quickly!)
  • Business+: $12.50/user/month (ouch!)

Why Modern Startups Prefer Discord

  1. Authentic Community Building
    • Members feel more comfortable sharing feedback and ideas
    • Casual environment encourages more active participation
    • Perfect for building product champions and brand advocates
  2. Growth-Friendly
    • Scale your community without scaling costs
    • Easy to create public and private spaces
    • Perfect for customer support, user feedback, and community engagement
  3. Versatility
    • Run team meetings, host community events, and provide support all in one place
    • Integrate with your tools through bots and apps like Conncord
    • Create engaging experiences with roles, custom emojis, and server customization

Making Discord Work for Business

Tools like Conncord bridge the gap between casual Discord vibes and serious business needs by bringing HubSpot CRM data and seamless automation right into your Discord channels. It’s the best way to maintain professional tracking and attribution while keeping conversations natural and engaging.

Try out Conncord!

The Bottom Line

While Slack remains a solid choice for enterprises needing strict compliance and traditional business features, Discord offers the perfect blend of functionality, community-building, and cost-effectiveness that startups need. Its ability to scale without breaking the bank, coupled with features that encourage genuine engagement, makes it the clear winner for modern startups looking to build and grow their community alongside their business.

Your communication tool should help your community thrive, not just facilitate messages. Discord gets this right by creating an environment where real connections happen naturally.